About
Senior Product Manager with over 6 years of expertise in building scalable e-commerce enablement and fintech platforms. Proven track record of launching 0-to-1 products from MVP to $500K ARR, including AI-powered merchant risk solutions and self-service workflow automation platforms. Adept at leading cross-functional teams of 20+ engineers and data scientists to deliver market-leading solutions and drive significant business growth.
Work
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Summary
Led product development for AI-powered merchant risk and self-service workflow automation platforms, driving significant merchant adoption and revenue growth for D2C brands.
Highlights
Built MVP of an RTO Risk Optimization Platform with a single engineer, scaling it to process over 4,500 analyses and save merchants 20+ hours/week in manual efforts.
Developed a DIY RTO Risk Simulator adopted by 70+ enterprise brands, enabling real-time risk optimization and reducing return-to-origin (RTO) rates.
Pioneered India's first no-code workflow platform, KwikFlows, enabling D2C brands to build custom checkout flows and run A/B tests, achieving 100% adoption across target segments.
Scaled the merchant base 10X from 70 to 1,500+ brands within 6 months, achieving 60% adoption and 80% retention for the workflow platform.
Generated $500K ARR through a tiered pricing strategy, with 200+ workflows created by users within the first 40 days, empowering 1,500+ D2C brands with automation solutions.
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Summary
Directed end-to-end product development for fintech compliance and customer experience initiatives, leading a 20+ member cross-functional team.
Highlights
Launched a video-based KYC solution that increased Net Promoter Score (NPS) by 5 points and boosted adoption by 26%.
Built an automated support platform that successfully resolved 73% of customer queries while maintaining over 80% CSAT.
Reduced partner resolution time from 72+ hours to under 24 hours, significantly improving Customer Satisfaction (CSAT) by 14%.
Developed a community platform that attracted 15K+ active members and achieved 100K+ Monthly Active Users (MAU), driving a 65% engagement improvement.
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Summary
Developed and deployed augmented analytics systems for the media industry, extracting insights and optimizing content performance.
Highlights
Built an end-to-end augmented analytics system for the media industry, extracting key insights from viewership and metadata analytics.
Delivered text-based recommendation engines that optimized content performance across multiple media properties.
Awards
Extreme Entrepreneur Award
Awarded By
GoKwik
Awarded for exceptional entrepreneurial drive and impact within GoKwik.
Go That Extra Mile Award
Awarded By
GoKwik
Recognized for going above and beyond expectations in contributions at GoKwik.
Special 26 Award
Awarded By
GoKwik
Received for outstanding performance and contribution within GoKwik.
Excellence Award (40% KYC conversion increase)
Awarded By
Niyo Solutions Pvt Ltd
Awarded for significant contribution to a 40% increase in KYC conversion rates.
Group Excellence Award (NiyoX Support Solution)
Awarded By
Niyo Solutions Pvt Ltd
Received for outstanding team contribution to the NiyoX Support Solution.
Skills
Product Management
0-to-1 Product Development, Product Strategy & Execution, Growth Strategy, AI/ML Product Management, SaaS Platforms.
Analytics & Research
A/B Testing & Experimentation, User Research & Analytics, Data-Driven Decision Making.
Leadership
Cross-Functional Leadership, Stakeholder Management, Team Scaling, Strategic Planning.
Technical
Customer Experience Optimization, Workflow Automation, Risk Management, Compliance Systems.